Differentiate your practice with Patient News

About Us

The Team at Patient News.

 

• 22 Years     • 7,000 Dentists      • 120 Million Mailed

Patient News is the trusted marketing partner of thousands of dentists like you. Known for our top-quality patient newsletters, our strategic analytical approach to attracting new patients will distinguish your practice from competitors and improve your overall marketing results. Not only will you experience better marketing effectiveness, we guarantee your satisfaction with quality and service. 

Stand out, compete & grow your practice with Patient News.

Testimonials

I am happy with my account manager and the fact that she is receptive to adapt to my needs.

- Dr. Corina Pica, Acora Dental

OUR HISTORY

PNP’s CEO Wayne Lavery was the marketing manager for Health First Doctors Offices, the largest group of corporately run medical facilities in Canada. There, Wayne introduced a number of marketing solutions, including patient newsletters, identifying a niche market opportunity. After an exhaustive competitive review Patient News was established and we produced and mailed our first patient newsletter for Dr. Paul Piccinnini (dentist to the Toronto Argonauts) in 1993.

Meet the team behind Patient News. CEO Wayne Lavery, President Karen Galley, VP Joanne Bishop

The same year Wayne, and Karen Galley, co-owner and President, moved to Haliburton where PNP’s headquarters is located today. Karen’s background in sales and business management drove the development of our excellent customer servicing guidelines, unique business management strategies and core cultural decisions earning Patient News an early reputation as a great company to work with. Together they developed a team of dedicated and talented marketers, with a special and unique corporate culture.

 

From the start we had our eye on product development and excellence in innovation and quality. Our patient newsletter core product quickly grew to direct mail, neighorhood newsletters, practice brochures, referral cards, postcards, patient surveys and products related to strengthening our clients relationships with their patients and prospective patients in their practice community. With a dedicated focus on quality, customization and flexibility, Patient News quickly earned the reputation as the best provider in the industry.

As we approached the millennium year we determined that we had a product that would be extremely competitive south of the border. Karen, along with Joanne Bishop (VP) led the launch into the US in February 2000 at the Chicago Midwinter Meeting. Their tremendous results lead to expansion across the US and subsequently Patient News became largest provider of customized newsletters in North America.

Our core purpose is to build and strengthen our clients’ patient relationships and our core values guide our business decisions to this day and include innovation and product quality, excellence in customer serviceour corporate culture, commitment to the environment, fun and creative working environment and our community.

Our commitment to innovation and quality has driven our product development team to continuously apply best practices. Detailed research, experience and market analysis have expanded our marketing solution line up which now includes the industry-leading research-based direct mail, digital and social programs. Patient News continues to lead the industry with marketing solutions revolving around great, customized dental content and support services that our clients can trust to deliver results.

Patient News has been the recipient of many awards including being named a Top 100 Employer for four consecutive years - as compared with more than 70,000 companies across the country. Patient News has received multiple awards for graphic design, direct marketing, and our environmental efforts. Our clients give us an NPS (Net Promoter Score) level of 86, putting us in the same company for service as Zappos and Amazon.

You can trust Patient News to help you build and strengthen your patient relationships. 

Testimonials

Dr. Sam J. Nechamkin

Finding Patient News was like a dream come true. I love the idea of giving them a call and having it “done.” The phone rings off the hook all month long and the fact that the results are trackable is icing on the cake!
– John Geren, Marketing Director, Dr. Sam's Premier Dentistry

- Dr. Sam J. Nechamkin, Dr. Sam's Premier Dentistry
See what makes Patient News a great company!

Fun Facts About Patient News

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