Testimonials
We’re proud to have provided innovative products and services to every one of our clients and we're grateful for the loyalty and confidence expressed by many of them. Click on a region below or scroll down further to see for yourself what your Dental colleagues have to say...
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"Just wanted to let you know that a new patient came in today after seeing my newsletter that I sent to his wife and said,'I want teeth like that!' It is a $55,000 case! Thank you newsletter!"
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"I have just three things to say about the PNP newsletters… Results. Results. Results."
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"Patient News is very customer oriented, providing help to promote our practice. Both in keeping in touch with our existing patient base through a patient newsletter and reaching out to new ones via direct mail, PNP provides a professional partner with quality products."
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"I have been sending out Patient News Neighborhood newsletters quarterly in our area for five years. Our average production generated directly from the newsletter is over ten times the cost of the service. Thank you Patient News Publishing!"
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"Patient News Publishing provides a great platform to highlight your own excellence in dentistry and showcase your clinical expertise. The program itself is easy to facilitate, and offers a great way to reach out to your patient base. Patient response has been very positive. I would recommend Patient News Publishing to anyone who wants to take their practice to the next level."
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"After five years of talking to Karen and Joanne at various trade shows, I finally decided to proceed. After mailing our first newsletter, a small mailing of just 3,500 pieces, we received at least ten quality new patients, PLUS 10-15 of our patients of record, after reading about Invisalign in that same newsletter, have either booked treatment or a consultation. I am impressed with Patient News, both product quality and customer service, and can attest to the fact that they deliver what they say they will!"
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"PNP provides our office with a patient newsletter which we use to keep our patients informed throughout the year. The quality of the product and the writing makes PNP’s newsletter program the best available today – I highly recommend PNP’s newsletter program."
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"My newsletter is one of the best business decisions I’ve made. We ask every patient how they found us so we know our newsletter works."
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"Our newsletter is a powerful tool and involves and inspires both staff and patients. Forming relationships of trust is something we value, and communicating with our patients on a regular basis helps us to establish and maintain important bonds. Quality, flexibility, and top-notch customer service describe this newsletter company. I recommend you give PNP a call."
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"I definitely recommend Patient News Publishing."
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"The newsletter had delivered great patients consistently. These are not patients who want limited treatment, but are looking for great treatment with superior service. I would feel comfortable saying that the patients delivered by Patient News Publishing are the best in our practice."
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"I am patting myself on the back for pushing through to have Dr. Oppenheim select PNP to do his newsletter - PNP had some aggressive competition from other high-profile direct marketing companies, but their work just did not meet the standard of excellence in writing skill, flexibility, and quality that Dr. Oppenheim's newsletter requires. I am so thankful that he is working with PNP. Our Account Manager, Carrie, was outstanding at every single juncture. She was infinitely patient and always demonstrated her commitment to Dr. Oppenheim's highest and best. I really appreciate her as well. Keep up the great work and congratulations to each of you."
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"PNP has won the top prize for superior quality product, extraordinary client support and services, and flexible payment options. If you are looking for the right marketing to produce specific results, you must speak with PNP."
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"If you are looking for an ongoing program with your patients or community, give Patient News Publishing a call. They provide dental practices with a very efficient way of educating patients."
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"PNP is one of the most effective marketing mediums our clients use! Professional graphics, custom content, and patient-friendly articles create hassle-free production. Given the predictable return on investment, this is a no-brainer for every practice."
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"I've been recommending PNP to all my clients. It is a permanent part of most marketing plans I develop. The entire Sales and Customer Service staff have never let me down. Their innovation and attention to detail is unequaled. I am very excited to introduce the newsletter/postcard program to my clients."
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"Never before has a direct mail campaign delivered results like Patient News! The consumer's perception? The newsletter showcases the doctor and instantly assigns the doctor credibility as the expert in their field. In today’s healthcare marketing, you cannot go wrong with PNP! You can count on Patient News to get those phones ringing!"
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"PNP delivers a superior quality product, stellar customer service, and a direct marketing solution that works! I've known this company for years and they’re tops in my books. I highly recommend you give them a call!"
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"We have had a great response from our first neighborhood newsletter. We have seen 8 new patients since the newsletter came out 2 weeks ago, and we currently have an additional 7 scheduled to be seen. We have worked with Patient News for several years and the quality is exceptional. Our patients are always mentioning the newsletter and enjoy keeping up with what is new in our practice. I live in the neighborhood surrounding our office and I have had several people in my neighborhood mention that they have received our new Neighborhood Newsletter and how professional it looks! When we decided to also send a neighborhood newsletter [in addition to our patient newsletter with PNP], we considered other newsletter companies, but the quality and customer service from Patient News was not to be matched! Our Patient News representatives really listen to our needs and customize the newsletters to drive new patients to our practice as well as inform our patients and prospective new patients of the services we offer. The process is easy and the results are great!"
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"I have enjoyed working with Patient News Publishing. Patient education is a key component to any successful practice, and your own customized newsletter is one of the most effective ways to keep in regular contact with patients and prospective patients about the products and services available at your dental practice, increasing patient lifetime value. I highly recommend Patient News Publishing!"
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"I honestly can NOT think of a classier company. You all are so consistent with your service, quality of your printing and the speed with which you work. You truly are the Nordstrom's of dental newsletter marketing! Kudos."
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"Patient response is truly excellent. We gain an average of 20+ patients per month. We couldn't ask for more. Extremely satisfied."
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“Our account manager, Carrie, is my best friend and I have never even met her! That shows how great PNP’s customer service is. Our newsletter is always a quality product, which requires little effort on our part. We see more than 400 new patients per month and 30-40% of those are referred patients. Whenever we send out a newsletter from Patient News Publishing, our referrals increase 10-20% without fail! We are extremely satisfied and recommend others to mail with PNP!”
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"Patient News Publishing not only met but exceeded our expectations as the clear choice for a direct mailer for our dental office. Their customer service is outstanding – friendly, energetic, positive, and easy-to-work with sales representatives and design staff are a joy to work with. The product is easy to design and completely customizable to perfectly meet your target market. From preliminary ideas to the finished product, Patient News Publishing and their outstanding staff make the process of designing and issuing a direct mail piece as simple and hassle-free as possible."
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"Our newsletter is helping establish our brand as a dental authority in the areas of expertise I focus upon. It's a tremendous visual tool and complements our practice's professional climate. It also shows we are willing to reinvest in our practice for our clients' sake."
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"Excellent! Patient News is always ready and willing to help us in any way they can, from content to format to customer service. Our patients love it! I get comments all the time about how much they love reading what we have to say! I’ve looked into many services and no one can compare with the package and product from Patient News."
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"Our account manager, Victoria, and the entire team work very hard at helping me with our newsletter. They always come up with great ideas and designs. We love the quality of our newsletter and the response we've seen is terrific! I highly recommend Patient News. Having the flexibility to customize our newsletter is the key to creating that fabulous end result!"
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"Your customer service is great. Our needs are always met in a quick manner. Your company is very easy to deal with. The product quality is outstanding. Our patients always comment on how nice our newsletters look and how much they enjoy reading them."
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“Thanks so much for all of your help. I told other offices at PAC Live ...how awesome you guys are to work with. Your service is too good to be true!”
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"We really enjoy hearing from our patients when they receive their new newsletter - people really seem to enjoy it, and it gets the conversation flowing with dental issues that may not have been addressed otherwise!"
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“I am pleased to say that my experience with Patient News Publishing has been very positive. In today’s world, it’s unusual to find a company that actually follows through on promises and commitments, but PNP has delivered.”
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"Quality is never an accident. It is always the result of high intention and the focus of minds with a common goal. Thank you for helping us to deliver a high-quality newsletter, and helping us to reach our patients in a tremendous way!"
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"My experience with my account manager, Carrie, is top-notch. She is always very responsive, especially with last minute changes. We are always thrilled with the quality of our newsletter. We think that Patient News is always current with articles about the latest dental issues and technologies."
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"Patient News Publishing's newsletter program is an excellent way to market a practice, services, and to educate patients. We've had very positive responses to our mailing. Outstanding product!"
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"We are extremely satisfied with our Patient News program! Product is excellent quality and our account manager is very helpful."
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"Mailing our first newsletter was an excellent experience. It was so easy. The finished product was very professional and we were thrilled."
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"The product quality is always excellent!"
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"Great customer service, great product quality. We are extremely satisfied!"
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"Very professional product. Customer service is great!"
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"We enjoy the excellent customer service. The response to our newsletter has been amazing!"
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"Customer service is always pleasant and helpful. Product is great quality and very professional. We get very positive responses from our patients, they love receiving our newsletter."
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“Well received. Patients have commented about or asked for cosmetic services. ”
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"Patient News Publishing produces a quality product and they are a pleasure to work with."
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"Our patients really enjoy our newsletter!"
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"Our patients really enjoy our newsletter. Plus, they ask questions about highlighted topics – education is key! Patient News Publishing's customer service is wonderful, professional, and attentive to our needs."
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"Working with Patient News Publishing has been a very good experience overall. The representatives I dealt with were helpful and contributed positively to building our newsletter."
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“Our advice if you’re considering this program? Don’t wait to start! Patient News Publishing makes it so easy to set up and produce a great quality newsletter with just a small time investment to select content. Email makes it even easier, and your very own Account Manager makes the whole process as smooth as silk! I’ve produced a newsletter before – all on my own – and believe me, this is much better!”
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"We have been very happy with the quick response and professional service we receive from Patient News Publishing. The overall quality of our newsletter is exceptional. We receive positive comments and thank yous from our patients on a daily basis regarding our newsletter. Many patients tell us they look forward to it each month. We routinely have existing patients give one to their friends and family. Not many offices can say they obtain new patients through a newsletter. The quality and service we receive from Patient News is exceptional. We are very proud of our newsletter and love the positive feedback from our patients."
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"Our overall experience with Patient News Publishing has been excellent. Our newsletter looks so professional! Using the newsletter kit and the online library is easy and helpful. Absolutely awesome customer service and product quality. The response we’ve seen has been great. We love that our newsletter is fully customizable and all in color."
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“Working with Carrie & Patti Lou, our Patient News Publishing representatives, has been such a pleasant experience. We are starting to get so many calls on the newsletter and the people booking appointments in response to the newsletter have been great. We made the right choice the day we called Patient News for help. Thanks so much!”
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“Our account manager, Pam, was very easy to work with. Her ideas were very insightful and helpful. The finished product was great. Our patients love the educational articles.”
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“We are publishing [customized] information on the first page of our newsletter and it invokes comment from our patients. That tells us that they are reading the newsletter. We are pleased with the option for messages in the newsletter, and also the opportunity to include articles from us on pages 1 & 4. ”
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“Working with Patient News Publishing has been a very positive experience. The staff is very quick to answer any of our questions. We love that our newsletter is very professional, clean, and classy.”
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"I just wanted to express my personal thanks for providing such a great newsletter for our patients. It is encouraging when a patient calls for an appointment after a long absence because they found the courage to make that call after reading [our newsletter] ... because an article spoke to their situation and brought our practice to mind. It is a really valuable tool. And of course, it is always a pleasure to speak with Laura. She is very pleasant to talk with and keeps us on track. So ... thank you Patient News, and thank you Laura!"
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"Working with Patient News has been a definite 10 for overall experience! We're very pleased with our newsletter."
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“I’m most impressed by the proficiency and promptness in assisting with any question or problems I have. Newsletter is premium quality. We are happy with the end product, pictures, and writing – it’s superior to other products out there. We have had several patients complimenting our newsletter, the content, and the quality.”
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"We're very satisfied with our newsletter program!"
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"Patient News Publishing is fantastic! Newsletters work great and are extremely professional – our patients love it. The reps from PNP are very helpful and polite."
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"We’re very pleased with our first newsletter. Building it was a good experience."
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"Great newsletter quality. Excellent customer service."
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"We were very excited to open our new shipment of Patient News Publishing newsletters. It's the issue that highlights our office remodelling. The layout was perfect and created a nice flow back to the last article. We are already planning our next newsletter. Thanks for the great work."
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"Excellent customer service. I can not imagine getting the newsletter done by myself. There's only one of me at the office and my account manager, Virginia, has been a great help getting our newsletter to completion. The product is excellent quality, presented very well, nice layouts, and we love the article content. Our patients really enjoy our newsletter!"
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“Our account manager, Virginia, and her team go above and beyond every time with every part of our newsletter.”
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“I always receive great customer service when working on my newsletter. Everyone I come into contact with is always very professional. The newsletters are always very attractive. Colors and layouts look great! Our patients love reading the informative articles.”
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“Carrie, our account manager, is wonderful! She gets us through the newsletter building process every time. She’s the best! We’ve had a great response from our patients, including requests for articles.”
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“Patient News customer service reps are very helpful, friendly, and professional. We’re very pleased with our newsletter!”
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“Good product quality. Very helpful staff.”
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“We’re very satisfied! Great customer service!”
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“Our account manager, Victoria, is amazing! She’s always friendly and gets things done in a timely manner. Any changes are always handled very well. She is a great rep to have. We’re happy with the great quality of our newsletters. They’re always filled with a lot of useful information and are presented in a neat fashion. We’ve heard great feedback from our patients. They are always asking when the next issue will arrive!”
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“Working with Patient News has been a very pleasant experience. It’s very easy to communicate my desires with my PNP reps. We’re very pleased with the look and informative content of our newsletter.”
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"Product quality is great; color, photos, and articles."
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"Great overall experience. Using the kit and online article library was easy and helpful. We're extremely satisfied."
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"Patti Lou helped me the way a friend does when someone is in need: kindly, knowledgeably, with respect. With her support, my confidence received a boost - enough to take action. She spoke warmly of PNP and its level of expertise capable of exceeding my expectations. It is delightful to talk with REAL people and not recordings! If Patti Lou is representative of the caliber of the PNP team, I trust my journey on this project will be FUN!"
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"We've heard excellent feedback from our patients, they really enjoy the newsletter. We're amazed that our newsletters always turn out better than we imagined and customer service is nice and helpful."
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"Working with Patient News has been a fantastic experience! They have good suggestions, great services, and we're very pleased with our newsletter!"
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"The customer service at Patient News Publishing is awesome! They all really have it together! It has been a pleasure to work with a ‘class act’ that really cares about their clients and, in turn, those who receive the newsletter! They really step up to the plate and stand behind their work. PNP is an organization of the very highest quality and character, who are truly concerned about customer satisfaction."
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"PNP's team is always very helpful in laying out my material. My patient newsletters are always excellent quality."
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"We're very pleased with our first newsletter! Everyone at PNP was very helpful and made creating our newsletter a good experience."
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"Patient News Publishing is a great company! We have been dealing with them for years and the results are fantastic."
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“After seven years of producing my newsletter with Patient News Publishing, it has become part of my regular service offering … community residents are looking for our quarterly information and they enjoy reading about staff and product improvements. With direct mail, you simply can’t stop – it is a continuous program that builds awareness and generates response.”
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“Customer service is of the highest quality!! We are very pleased with the progress of this newsletter and loved dealing with Kristina. She’s delightful, professional, and friendly!”
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“Dealing with Patient News is always a pleasure; our account manager is great at following-up with us. The newsletter is excellent quality!”
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“Very satisfied with service and product quality! Have heard good response from patients about our newsletter!”
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“We are extremely satisfied!”
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“Getting started with our first newsletter was a good experience. We are very pleased with how it turned out!”
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“We appreciate your friendly and professional service – you have very helpful, creative ideas. And you’ve been so accommodating to what we want and need. Our patients often comment how they enjoy the newsletter. Thanks to you – we can get them out systematically, informative, and looking great! Thank you. ”
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“Good customer service. Good product quality. We are satisfied!”
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“ You really know your patients are reading the newsletters when they start asking, ‘When is the next one?’ ”
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“We have seen good response from our patient newsletter. We are very satisfied with the awesome customer service and good product quality.”
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"We're extremely satisfied with our patient and neighbourhood newsletter programs."
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Question posed on dentaltown®: "I'm looking for direct responses and referrals from dentists. I want to send out a quarterly newsletter to my patients. I'd like to submit some content and chose the rest of the content used, then hand over the production of the newsletter, including layout, printing, addressing and mailing to a company. Who are you guys using and are you happy with them?" Response: "Patient News Publishing. Phenomenal results."
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"Connie, our account manager, is fantastic! Always returns my calls right away. She is very friendly, knowledgeable, and pleasant to deal with."
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"Exceptional service. PNP is true to their word. Top of the line product quality. Our patients love our newsletters!"
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“Great customer service! Great quality newsletter!”
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“I still kick myself for not having started sending my PNP newsletters sooner. Sort of like the person who says: If I had only bought that piece of property back then! And now I can see the positive results of continuing to market my practice especially through tough times.”
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"We have had 36 unique callers since we started 5 weeks ago!"
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“The results of our first newsletter were tremendous – 10 new quality patients PLUS 10-15 bookings for Invisalign.”
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