Testimonials, Patient News Publishing

Testimonials

We’re proud to have provided innovative products and services to every one of our clients and we're grateful for the loyalty and confidence expressed by many of them. Click on a region below or scroll down further to see for yourself what your Dental colleagues have to say...

"I have enjoyed working with Patient News Publishing. Patient education is a key component to any successful practice, and your own customized newsletter is one of the most effective ways to keep in regular contact with patients and prospective patients about the products and services available at your dental practice, increasing patient lifetime value. I highly recommend Patient News Publishing!"

– Dr. Bill Dorfman, Los Angeles CA

"I have just three things to say about the PNP newsletters… Results. Results. Results."

– H.R. Makarita, DDS, MAGD, FAACD, Oakton & South Riding VA

"Patient News is very customer oriented, providing help to promote our practice. Both in keeping in touch with our existing patient base through a patient newsletter and reaching out to new ones via direct mail, PNP provides a professional partner with quality products."

– Dr. Debra King, Atlanta GA

"I am pleased to say that my experience with Patient News Publishing has been very positive. In today’s world, it’s unusual to find a company that actually follows through on promises and commitments, but Patient News Publishing has delivered."

– Dr. Mike Malone, Lafayette LA

"Patient News Publishing provides a great platform to highlight your own excellence in dentistry and showcase your clinical expertise. The program itself is easy to facilitate, and offers a great way to reach out to your patient base. Patient response has been very positive. I would recommend Patient News Publishing to anyone who wants to take their practice to the next level."

– Dr. Thomas Trinkner, Columbia SC

"The results of our first newsletter were tremendous – 10 new quality patients PLUS 10-15 bookings for Invisalign. I still kick myself for not having started sending my PNP newsletters sooner. Sort of like the person who says: If I had only bought that piece of property back then! And now I can see the positive results of continuing to market my practice especially through tough times. What would I recommend to my colleagues? Start now and stay consistent with your PNP newsletter program!"

– Dr. Johnn Griffith, Naples FL

"PNP provides our office with a patient newsletter which we use to keep our patients informed throughout the year. The quality of the product and the writing makes PNP’s newsletter program the best available today – I highly recommend PNP’s newsletter program."

– Guy M. Lewis, DDS, FADFE, Woodlands TX

"My newsletter is one of the best business decisions I’ve made. We ask every patient how they found us so we know our newsletter works."

– Dr. Wade Pilling, Boise & Meridian, ID

"Our newsletter is a powerful tool and involves and inspires both staff and patients. Forming relationships of trust is something we value, and communicating with our patients on a regular basis helps us to establish and maintain important bonds. Quality, flexibility, and top-notch customer service describe this newsletter company. I recommend you give PNP a call."

– Dr. Dennis Wells, Brentwood TN

"I definitely recommend Patient News Publishing."

– Dr. Marilyn Calvo, Encino, CA

"The newsletter has delivered great patients consistently. These are not patients who want limited treatment, but are looking for great treatment with superior service. I would feel comfortable saying that the patients delivered by Patient News Publishing are the best in our practice."

– Dr. Christopher Hussin, Valley Forge PA

"49 new patients and 92k in production so far, but some treatment is still ongoing. Also, we track everything but sometimes patients say they got a mailing after they said that a friend referred them, so [newsletter] ROI is probably higher!"

– Dr. Eric Burgess, Jacksonville Beach, FL

"I am patting myself on the back for pushing through to have Dr. Oppenheim select PNP to do his newsletter – PNP had some aggressive competition from other high-profile direct marketing companies, but their work just did not meet the standard of excellence in writing skill, flexibility, and quality that Dr. Oppenheim’s newsletter requires. I am so thankful that he is working with PNP. Our Account Manager, Carrie, is outstanding at every single juncture. She is infinitely patient and always demonstrated her commitment to Dr. Oppenheim’s highest and best. I really appreciate her as well. Keep up the great work and congratulations to each of you."

– Margaret Titus, Brand Strategies for Professionals (upon being notified that American Graphic Design Awards selected Something to Smile About, Dr. Oppenheim’s PNP Newsletter, as a Winner in their 2009 Inhouse Design Awards competition), Thomasville GA

"PNP has won the top prize for superior quality product, extraordinary client support and services, and flexible payment options. If you are looking for the right marketing to produce specific results, you must speak with PNP."

– Vidya Sartorius, Edison NJ

"If you are looking for an ongoing program with your patients or community, give Patient News Publishing a call. They provide dental practices with a very efficient way of educating patients."

– John Isherwood, marketing Communications, Ivoclar North America Inc., Amherst NY

"PNP is one of the most effective marketing mediums our clients use! Professional graphics, custom content, and patient-friendly articles create hassle-free production. Given the predictable return on investment, this is a no-brainer for every practice."

– Vicki McManus

"I’ve been recommending PNP to all my clients. It is a permanent part of most marketing plans I develop. The entire Sales and Customer Service staff have never let me down. Their innovation and attention to detail is unequaled. I am very excited to introduce the newsletter/postcard program to my clients."

– Joe Lancelotti

"Never before has a direct mail campaign delivered results like Patient News! The consumer’s perception? The newsletter showcases the doctor and instantly assigns the doctor credibility as the expert in their field. In today’s healthcare marketing, you cannot go wrong with PNP! You can count on Patient News to get those phones ringing!."

– Sherri Hicks

"PNP delivers a superior quality product, stellar customer service, and a direct marketing solution that works! I’ve known this company for years and they’re tops in my books. I highly recommend you give them a call!"

– Dr. John Jameson, pictured here with Cathy Jameson

"We have had a great response from our first neighborhood newsletter. We have seen 8 new patients since the newsletter came out 2 weeks ago, and we currently have an additional 7 scheduled to be seen. We have worked with Patient News for several years and the quality is exceptional. Our patients are always mentioning the newsletter and enjoy keeping up with what is new in our practice. I live in the neighborhood surrounding our office and I have had several people in my neighborhood mention that they have received our new Neighborhood Newsletter and how professional it looks! When we decided to also send a neighborhood newsletter [in addition to our patient newsletter with PNP], we considered other newsletter companies, but the quality and customer service from Patient News was not to be matched! Our Patient News representatives really listen to our needs and customize the newsletters to drive new patients to our practice as well as inform our patients and prospective new patients of the services we offer. The process is easy and the results are great!"

– Art Of Smiles Dentistry, Harrison OH

"I honestly can NOT think of a classier company. You all are so consistent with your service, quality of your printing and the speed with which you work. You truly are the Nordstrom’s of dental newsletter marketing! Kudos."

– Doug Cast, DDS

"Patient response is truly excellent. We gain an average of 20+ patients per month. We couldn’t ask for more. Extremely satisfied."

– Olmsted Falls Family Dentistry, Olmstead Falls OH

"GREAT NEWS! The newsletter is doing great and turning in wonderful results. As of today, we have received 18 phone calls from the newsletter itself and many of those calls have resulted in scheduled appointments. It has been an enormous success!" … "We have had 36 unique callers since we started 5 weeks ago!" … "Patient News Publishing not only met but exceeded our expectations as the clear choice for a direct mailer for our dental office. Your customer service is outstanding – friendly, energetic, positive, and easy-to-work with sales representatives and design staff are a joy. The product is easy to design and completely customizable to perfectly meet our target market. From preliminary ideas to the finished product, Patient News Publishing and your outstanding staff make the process of designing and issuing a direct mail piece as simple and hassle-free as possible."

– Beacon Dental Center, Charlevoix MI

"Patient News Publishing has been very helpful in steering us toward ideas and concepts that build value for dentistry. They also assist us in writing articles if time is short. They make the process of creating an effective and informative newsletter very easy. Our patients routinely comment that they like it when we include stories about what’s happening with our families – they say it gives us a very approachable and credible feel. They also comment on how helpful it is to read about new technology in the office before patients get here."

– Dr. Kelly Blodgett, Portland OR

"Our newsletter is helping establish our brand as a dental authority in the areas of expertise I focus upon. It’s a tremendous visual tool and complements our practice’s professional climate. It also shows we are willing to reinvest in our practice for our clients’ sake."

– Dr. Donald Reid, Truckee CA

"Excellent! Patient News is always ready and willing to help us in any way they can, from content to format to customer service. Our patients love it! I get comments all the tme about how much they love reading what we have to say! I’ve looked into many services and no one can compare with the package and product from Patient News."

– Dr. Kathleen Carson, Westlake Village CA

"Our account manager, Victoria, and the entire team work very hard at helping me with our newsletter. They always come up with great ideas and designs. We love the quality of our newsletter and the response we’ve seen is terrific! I highly recommend Patient News. Having the flexibility to customize our newsletter is the key to creating that fabulous end result!" … "Victoria is always a pleasure to work with! The product quality is terrific! Love that we have the flexibility to change & rearrange the text and graphics during the process. Always pleased with the end result! This most-recent newsletter which highlights our new general dentist has already generated a response. We are scheduling new patients as a result!"

– Dr. Steven T. Kuhn, Frankfort IL

"Your customer service is great. Our needs are always met in a quick manner. Your company is very easy to deal with. The product quality is outstanding. Our patients always comment on how nice our newsletters look and how much they enjoy reading them."

– Dr. Mike Maroon, Berlin CT

"Thanks so much for all of your help. I told other offices at PAC Live how awesome you guys are to work with. Your service is too good to be true!"

– Dr. Stephen Boger, New Hope MN

"We really enjoy hearing from our patients when they receive their new newsletter. They really seem to enjoy it, and it gets the conversation flowing with dental issues that may not have been addressed otherwise!"

– Dr. Joseph Gradowski, Orland Park IL

"Quality is never an accident. It is always the result of high intention and the focus of minds with a common goal. Thank you for helping us to deliver a high-quality newsletter and helping us to reach our patients in a tremendous way!"

– Dr. Timothy Hill, White Plains NY

"My experience with my Account Manager, Carrie, is top-notch. She is always very responsive, especially with last minute changes. We are always thrilled with the quality of our newsletter. We think that Patient News is always current with articles about the latest dental issues and technologies."

– Lifetime Dental Excellence, Clawson MI

"Patient News Publishing’s newsletter program is an excellent way to market a practice, services, and to educate patients. We’ve had very positive responses to our mailing. Outstanding product!"

– ASE Dental, P.C., Silver Spring MD

"Excellent across the board! Customer service and product quality are top notch. Product is excellent quality and our account manager is very helpful. We are extremely satisfied with our Patient News program!"

– CSW Family Dentistry, Anderson IN

"Mailing our first newsletter was an excellent experience. It was so easy. The finished product was very professional and we were thrilled."

– Dr. Dean C. Lindquist, Renville MN

"The product quality is always excellent!"

– Lifetime Dental Excellence, Clawson MI

"Great customer service. Great product quality. We are extremely satisfied!"

– Dental Health Associates, Swanton OH

"Very professional product. Customer service is great!"

– Dr. Kent Jackson, Cockeysville MD

"We enjoy the excellent customer service. The response to our newsletter has been amazing!"

– Kraklow Family Dentistry, Waukesha WI

"Customer service is always pleasant and helpful. Product is great quality and very professional. We get very positive responses from our patients. They love receiving our newsletter."

– Dr. Kevin Muench, Maplewood NJ

"Well received. Patients have commented about or asked for cosmetic services."

– Dr. Andrea Richman, Carlisle MA

"Patient News Publishing produces a quality product and they are a pleasure to work with."

– Dr. Jason Birnbaum, Phillipsburg NJ

"Our patients really enjoy our newsletter!"

– Dr. John G. Kostides, Merrillville IN

"Our patients really enjoy reading our newsletter articles. Laura, our account manager, is quite responsive and helpful. We are extremely impressed."

– Dr. Alan L. Mazer, Port Jefferson Station NY

"Working with Patient News Publishing has been a very good experience overall. The representatives I dealt with were helpful and contributed positively to building our newsletter."

– Dr. Denis Simmons, Lake Orion MI

"Our advice if you’re considering this program? Don’t wait to start! Patient News Publishing makes it so easy to set up and produce a great quality newsletter with just a small time investment to select content. Email makes it even easier, and your very own Account Manager makes the whole process as smooth as silk! I’ve produced a newsletter before – all on my own – and believe me, this is much better!"

– Dr. John Highsmith, Clyde NC

"We have been very happy with the quick response and professional service we receive from Patient News Publishing. The overall quality of our newsletter is exceptional. We receive positive comments and thank yous from our patients on a daily basis regarding our newsletter. Many patients tell us they look forward to it each month. We routinely have existing patients give one to their friends and family. Not many offices can say they obtain new patients through a newsletter. The quality and service we receive from Patient News is exceptional. We are very proud of our newsletter and love the positive feedback from our patients."

– Dr. Patrick Broome, Charlotte NC

"Our overall experience with Patient News Publishing has been excellent. Our newsletter looks so professional! Using the newsletter kit and the online library is easy and helpful. Absolutely awesome customer service and product quality. The response we’ve seen has been great. We love that our newsletter is fully customizable and all in color."

– Robertsdale Dental Care, Robertsdale AL

"Working with Carrie & Patti Lou, our Patient News Publishing representatives, has been such a pleasant experience. We are starting to get so many calls on the newsletter and the people booking appointments in response to the newsletter have been great. We made the right choice the day we called Patient News for help. Thanks so much! Everyone at Patient News has been so helpful. I look forward to working with you in the future."

– Brilliant Smiles Dental, Peachtree City GA

"Our account manager, Pam, was very easy to work with. Her ideas were very insightful and helpful. The finished product was great. Our patients love the educational articles."

– McGhee & Brandyberry PLLC, Thomasville NC

"We are publishing [customized] information on the first page of our newsletter and it invokes comment from our patients. That tells us that they are reading the newsletter. We are pleased with the option for messages in the newsletter, and also the opportunity to include articles from us on pages 1 & 4. "

– Dr. Baxter B. Sapp, Jr., Durham NC

"Working with Patient News Publishing has been a very positive experience. The staff is very quick to answer any of our questions. We love that our newsletter is very professional, clean, and classy."

– Foster Dental Care, Blue Springs MO

"I just wanted to express my personal thanks for providing such a great newsletter for our patients. It is encouraging when a patient calls for an appointment after a long absence because they found the courage to make that call after reading [our newsletter] ... because an article spoke to their situation and brought our practice to mind. It is a really valuable tool. And of course, it is always a pleasure to speak with Laura. She is very pleasant to talk with and keeps us on track. So ... thank you Patient News, and thank you Laura!"

– Dr. Clyde Ikeda's Practice, Santa Maria CA

"Working with Patient News has been a definite 10 for overall experience! We’re very pleased with our newsletter."

– Dr. Angela Osborn, Lone Tree CO

"Awesome customer service! We’re very satisfied with our patient newsletter program."

– Stone Haven Dental, Lehi UT

"I’m most impressed by the proficiency and promptness in assisting with any question or problems I have. Newsletter is premium quality. We are happy with the end product, pictures, and writing – it’s superior to other products out there. We have had patients complimenting our newsletter, the content, and the quality."

– Dr. Jonathan H. Garger, Bakersfield CA

"Great customer service! Great quality newsletter!"

– Dr. Forrest J. Fillipi, Phoenix AZ

"We’re very satisfied with our newsletter program!"

– Dr. David F. Hardy, Sonora CA

"Patient News Publishing is fantastic! Newsletters work great and are extremely professional – our patients love it. The reps from PNP are very helpful and polite."

– Dr. Charles Tozzer, Irvine CA

"We’re very pleased with our first newsletter. Building it was a good experience."

– Dr. Thomas M. Simpson, Boulder CO

"Great newsletter quality. Excellent customer service."

– Aesthetic Dental Design, Laguna Niguel CA

"We were very excited to open our new shipment of Patient News Publishing newsletters. It’s the issue that highlights our office remodeling. The layout was perfect and created a nice flow back to the last article. We are already planning our next newsletter. Thanks for the great work."

– Dr. Frank Guthrie, Pleasanton CA

"Excellent customer service. I can not imagine getting the newsletter done by myself. There’s only one of me at the office and my account manager, Virginia, has been a great help getting our newsletter to completion. The product is excellent quality, presented very well, nice layouts, and we love the article content. Our patients really enjoy our newsletter!"

– Valley Dental Group, Phoenix AZ

"Our account manager, Virginia, and her team go above and beyond every time with every part of our newsletter."

– Belmar Park Dental Care, Lakewood CO

"I always receive great customer service when working on my newsletter. Everyone I come into contact with is always very professional. The newsletters are always very attractive. Colors and layouts look great! Our patients love reading the informative articles."

– Brazos Family Dentistry, Waco TX

"Carrie, our account manager, is wonderful! She gets us through the newsletter building process every time. She’s the best! We’ve had a great response from our patients, including requests for articles."

– Dr. Kenneth E. Moore, Roseville CA

"Patient News customer service reps are very helpful, friendly, and professional. We’re very pleased with our newsletter!"

– Vista Hills Family Dental, El Paso TX

"Good product quality. Very helpful staff."

– Beverly Hills Dentistry, Beverly Hills CA

"We’re very satisfied! Great customer service!"

– Twin Peaks Dentistry, Poway CA

"Our account manager, Victoria, is amazing! She is always friendly and gets things done in a timely manner. Any changes are always handled very well. She is a great rep to have. We’re happy with the great quality of our newsletters. They’re always filled with a lot of useful information and are presented in a neat fashion. We’ve heard great feedback from our patients. They are always asking when the next issue will arrive!"

– Dr. Ellis Ramsey, Dallas TX

"Working with Patient News has been a very pleasant experience. It’s very easy to communicate my desires with my PNP reps. We’re very pleased with the look and informative content of our newsletter."

– Modesto Dental Group, Modesto CA

"Product quality is great; color, photos, and articles."

– Shoreline Dental, Shoreline WA

"Great overall experience. Using the kit and online article library was easy and helpful. We’re extremely satisfied."

– Newcastle Dentistry, Newcastle WA

"Patti Lou helped me the way a friend does when someone is in need: kindly, knowledgeably, with respect. With her support, my confidence received a boost - enough to take action. She spoke warmly of PNP and its level of expertise capable of exceeding my expectations. It is delightful to talk with REAL people and not recordings! If Patti Lou is representative of the caliber of the PNP team, I trust my journey on this project will be FUN!"

– Damon & Damon Orthodontics, Spokane WA

"We’ve heard excellent feedback from our patients, they really enjoy the newsletter. We’re amazed that our newsletters always turn out better than we imagined and customer service is nice and helpful."

– Dr. Robert Odegard, Renton WA

"Working with Patient News has been a fantastic experience! They have good suggestions, great services, and we’re very pleased with our newsletter!"

– Eastside Dental, Troutdale OR

"The customer service at Patient News Publishing is awesome! They all really have it together! It has been a pleasure to work with a ‘class act’ that really cares about their clients and, in turn, those who receive the newsletter! They really step up to the plate and stand behind their work. PNP is an organization of the very highest quality and character, who are truly concerned about customer satisfaction. The experience of building my newsletter with Patient News was beyond excellent. We’re very pleased with the finished product."

– Dr. Robert G. Wendel, Spokane Valley WA

"PNP’s team is always very helpful in laying out my material. My patient newsletters are always excellent quality."

– Dr. Steven D. Wegner, Omaha NE

"We’re very pleased with our first newsletter! Everyone at PNP was very helpful and made creating our newsletter a good experience."

– Dr. Craig Howe, Happy Valley OR

"Patient News Publishing is a great company! We have been dealing with them for years and the results are fantastic."

– Dr. Stanley Mann, Etobicoke ON

"After seven years of producing my newsletter with Patient News Publishing, it has become part of my regular service offering … community residents are looking for our quarterly information and they enjoy reading about staff and product improvements. With direct mail, you simply can’t stop – it is a continuous program that builds awareness and generates response."

– Dr. Karen Pepper, North York ON

"Customer service is of the highest quality!! We are very pleased with the progress of this newsletter and loved dealing with Kristina. She’s delightful, professional, and friendly!"

– Mari Lepa, Practice Manager for Dr. Kenneth Montague, Toronto ON

"We are very satisfied with our newsletter program. Fabulous customer service and product quality! The response to our program has been great. Dealing with Patient News is always a pleasure; our account manager is great at following-up with us. The newsletter is excellent quality!"

– Kensington Dental Care, Calgary AB

"Very satisfied with service and product quality! Have heard good response from patients about our newsletter!"

– Dr. Michael Shewchuk, Edmonton AB

"We are extremely satisfied!"

– Dr. Michele Nielsen Inc., Richmond BC

"Getting started with our first newsletter was a good experience. We are very pleased with how it turned out!"

– Dr. Moez Lakhani, Calgary AB

"We appreciate your friendly and professional service – you have very helpful, creative ideas. And you’ve been so accommodating to what we want and need. Our patients often comment how they enjoy the newsletter. Thanks to you – we can get them out systematically, informative, and looking great! Thank you."